Q. Are LED Neon signs prone to breakages? What are they made of?
A. At Neon Nerd our LED Neon signs are made of exclusive PVC moulding technology, with high grade acrylic as backing.
Our signs produce little to no heat and are more durable, stronger, energy efficient and less expensive in comparison to the traditional glass tube neon lights.
Q. Can you use LED Neon signs outdoors?
A. Yes, we can produce waterproof versions for outdoor events and for permanent installation. Please specify your application when you submit your custom order or choose it directly on our product page.
Q. What is the typical lead time for custom orders?
A. All orders are first designed by our UK based design team. Each order is then sent to manufacture in one of our worldwide production facilities with inch-by-inch care and attention given to the details. The time varies per product depending on the complexity of the design, but on average our orders take between 2 to 4 weeks from initial contact to arrival.
Our policy treats the orders/customers on a first-come-first-serve basis. At our busiest periods our production time may fluctuate and can be around 5-6 weeks after the payment has been made. Neon Nerd never believes in 'rush production' as each piece is kept to its highest standard. You will be kept updated on your piece throughout the time frame.
As a result of the ongoing COVID-19 situation, shipping carriers are subject to delays. Regardless of the shipping services we use, there might be delays that are out of our hands. We will make every effort possible to ensure the fastest feasible production and delivery.
Shipping time refers to time in transit after the piece completes production and leaves our production house. Once your product ships you will receive a tracking number. Shipping on average takes 2-7 days depending on the country and on the product selected on your checkout.
Q. How are the LED Neon signs powered?
A. All of our signs connect directly into a standard power socket (with plug provided for each shipping country), including a 12V transformer.
Q. How long do the LED Neon signs last?
A. The lifetime of Neon Nerd lights lasts for minimum of 30,000 hours which is equivalent to 10 years if you light the signs for 9-10 hours per day (a great deal!). This is about 3 times longer than any traditional gas neon lights. Normally if there is an issue it's the transformer that fails, however these are replaceable items and we can supply replacements if required within the warranty period.
Q. Does it require any maintenance?
A. No, not one bit. It's user friendly, environmentally practical and maintenance free.
Q. What's the length of the power cord and wires?
A. The cord from the neon sign is 1.8 meters (6ft) long encased with a clear coating, with an additional 1.2 meters (4ft) of black cord from the power adaptor. There’s another 1 meter (3ft) of black cord from the adaptor to your plug. In total it's 13ft from the neon sign to your power plug.
Q. How safe are LED Neon signs?
A. We keep user safety in our minds and have made sure that our Neon lights function on a much safer voltage i.e, 12V. No heat will be generated from the light even after long hours of usage.
Q. Will my LED Neon sign require any specialist installation?
A. The majority of supplies are for internal use, and comes mounted on an acrylic panel making it easily movable (user friendly!) complete with a normal mains plug, which can be easily plugged in into an accessible plug socket. The sign can be used as per the user satisfaction; it can be simply fixed onto the wall .The sign comes pre drilled with wall mounting screws. The sign simply needs to be fixed onto the wall. Though there is an exception for the permanent external use of LED Neon signs and a few large internal LED Neon signs, these will require specialist installation. Another option for standard wall installation is using these strips:
Q. Do you offer a warranty?
A. We offer a 12 month guarantee on materials and workmanship on all of our products at Neon Nerd. However this does not extended to any damage that may occur as a result of incorrect installation or physical damage during usage.
Q. Do you ship only ship to the UK?
A. No! Our shipment span is all over the world and you'll see options at checkout. Please note that unlike other sellers, there are no import fees for UK customers!
Q. What colours are available?
A. We have total of 9 shades used on our site -
Light Blue, Pink, Green, Blue, Purple, Red, Yellow, Orange and White! Please note that we offer a larger range of colours which can be seen here.
Q. Can I use any font or design to create an LED Neon sign?
A. YES! However some fonts and designs work better than others like script and sans-serif fonts. We will recommend only monoline fonts i.e, a font with equal width due to the tube that we use. Calligraphy/brush styles can't be replicated precisely. We will be more than happy to advise and assist with your ideas. Please email any queries to email@example.com.
Q. How much does a custom sign cost?
A. Custom sign costs vary depending on the sign size and design complexity. Use the custom product page to get a price, or email our team at firstname.lastname@example.org
Q. What is the process for custom orders?
A. You can find information on our Custom Product page but please feel free to email our team at email@example.com.
Q. Is there a minimum size that you would recommend?
A. Yes, there is. Since with past experiences we have found that letters of about 10cm (4") of height have more definition in them. Though, it is possible to make smaller sizes - but larger sizes tend to look neater and prettier. Generally, this also somewhat clarifies that we offer a minimum sign size of 50cm in width, and usually work up to 300cm wide.
For any further queries, you can email our team at firstname.lastname@example.org :)